We take great pride in the high - quality supra covers we sell. The vast majority of our customers have provided overwhelmingly positive feedback, attesting to the excellence of our products. However, in this particular case, it seems that the customer failed to adhere to the proper installation guidelines. Despite our professional advice on the correct installation procedure, they chose an improper approach. This deviation from the recommended method likely led to the issues they encountered, rather than any inherent flaw in the product itself. We are always committed to assisting customers in getting the best out of our products，and we encourage them to follow our guidance to ensure a flawless and satisfying user experience.